AccDuo
Account buying FAQ
Buying, pick-your-own, top-ups, delivery and after-sales
AccDuo 是什么？
AccDuo 是账号批发站，提供 Instagram、Facebook、Twitter(X)、TikTok、Telegram、Google 等平台的新号、老号与粉丝号。商品与库存同步自供应商，使用站内余额下单，多数商品自动发货。
如何购买？
注册并登录 → 充值站内余额 → 在「社媒账号」选择商品与数量下单 → 在「个人中心 › 已购账号」查看并复制交付内容。
如何充值？
登录后进入「个人中心 › 充值」，选择金额（美元计价）和支付方式：USDT（TRC20 / BEP20）、USDC（Base）或支付宝。加密货币按页面显示的地址和数量转账，到账后自动入账；支付宝收银台会另加约 5% 通道手续费，到账金额不变。
多久发货？
标注「自动发货」的商品在下单成功后即交付；少数标注「人工发货」的商品需要等待处理。以商品页标注为准。
交付内容在哪里查看？
登录后进入「个人中心 › 已购账号」，可查看每个订单的交付内容并一键复制。收到后请尽快登录检查并备份。
下单失败会扣款吗？
不会。下单时系统会先预留余额；如果供应商暂时无法出货，订单标记为失败，预留的余额会自动退回你的站内余额。
售后政策是怎样的？
每个商品的售后时效不同，以商品页「售后说明」为准，从订单发货时起算。时效内账号无法登录、密码错误或与描述不符，可联系客服申请补发或退回站内余额。详见《售后政策》。
为什么有的商品显示「询价」或不能直接下单？
带「自选」的商品可以在购买窗口里挑选具体账号后下单，列表上显示的是当前最低价。没有在线价格的商品显示「询价」，请联系客服。
忘记密码怎么办？
请通过 Telegram 联系客服 @accduoduo 重置密码。客服核实账户后会提供一次性重置链接（60 分钟内有效）。邮件自助重置即将开放。
如何联系客服？
Telegram 客服：@accduoduo。联系时请提供注册邮箱与订单号，以便快速处理。
What is AccDuo?
AccDuo is an account wholesale store offering new, aged and follower accounts for Instagram, Facebook, Twitter (X), TikTok, Telegram, Google and more. Products and stock are synced from our supplier; you pay from your site balance and most products are delivered automatically.
How do I buy?
Sign up and log in → top up your site balance → pick a product and quantity under “Social Accounts” and place the order → view and copy the delivered details in “My Account › Purchased accounts”.
How do I top up?
Log in and open “My Account › Top up”, choose an amount (in USD) and a method: USDT (TRC20 / BEP20), USDC (Base) or Alipay. For crypto, send the exact amount shown to the address shown and it is credited automatically; the Alipay checkout adds a channel fee of about 5%, while the credited amount stays the same.
How fast is delivery?
Products marked “Auto delivery” are delivered as soon as the order succeeds; a few products marked “Manual delivery” need processing time. The product page label applies.
Where do I find my delivered accounts?
Log in and open “My Account › Purchased accounts” to see and copy each order’s delivered details. Please log in, check and back them up as soon as you receive them.
Am I charged if an order fails?
No. Your balance is reserved when you order; if the supplier can’t fulfil it, the order is marked as failed and the reserved amount is returned to your site balance automatically.
What is the after-sales policy?
Each product has its own after-sales window, shown in the product page’s “After-sales” tab and counted from delivery. Within that window, if an account can’t log in, has a wrong password or doesn’t match the description, contact support for a replacement or a refund to your site balance. See the After-sales Policy.
Why do some products show “See details” or can’t be ordered?
Pick-your-account products can be chosen in the purchase window; the list shows the current lowest price. Products without an online price show “See details” — contact support to buy those.
I forgot my password — what now?
Message our support on Telegram at @accduoduo. After verifying your account, support will give you a one-time reset link (valid for 60 minutes). Self-service email reset is coming soon.
How do I contact support?
Telegram support: @accduoduo. When you contact us, include your registered email and order number so we can help quickly.